Privacy Policy
Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of personal information we collect, how we use and store it, and your rights regarding your data.
Information We Collect
We collect personal information that you voluntarily provide when you create an account, make a purchase, or communicate with us. This includes your name, email address, mailing address, phone number, and payment details. In some cases, we may also collect information related to your preferences or browsing history on our website to enhance your user experience.
How We Use Your Information
We use the information you provide to process your orders, provide customer support, personalize your shopping experience, and keep you informed about promotions and updates. Your data may also be used to improve our website's functionality and security.
Data Security
We take the security of your personal information seriously. We use encryption and other security protocols to ensure that your data is safe from unauthorized access, disclosure, alteration, or destruction. However, while we strive to protect your information, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to access and update your personal information at any time. You may also request that we delete your information, except for data we are required to retain for legal or administrative purposes. To exercise your rights, please contact us using the details provided below.
Terms and Conditions
Introduction
These Terms and Conditions govern the use of our website and the services we provide. By accessing our website or placing an order, you agree to comply with these terms
Ordering Process
After placing an order, you will receive a confirmation email containing the details of your purchase. If any product you ordered is unavailable, we will notify you immediately and provide alternatives, or issue a full refund for the unavailable item. Please review your order carefully before completing your purchase.
Pricing and Payment
All prices listed on our website are in [Currency] and include any applicable taxes. Payment must be made using the secure payment methods provided on our website. We do not store your payment information; all transactions are encrypted for your protection.
Product Availability
Product availability is subject to stock levels and may change without notice. We strive to keep our inventory up to date, but if an item is out of stock after you've placed an order, we will contact you with options to either wait for restocking, choose an alternative product, or receive a refund.
Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes any losses related to delayed shipments, product defects, or miscommunication, except as required by applicable law.
Return and Exchange Policy
Introduction
We want you to be satisfied with your purchase, which is why we offer returns and exchanges within 30 days of purchase for eligible products. Whether you need a different size, received the wrong item, or changed your mind, we’re here to help.
Eligibility for Return or Exchange
To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition, with all tags and packaging intact. Proof of purchase is required. We reserve the right to decline returns or exchanges if the product shows signs of wear, misuse, or damage.
Return and Exchange Process
To initiate a return or exchange, simply log in to your account and go to your order page. From there, you can submit a return or exchange request for the specific item. Once your request is received, our management team will review it and provide instructions for sending the item back. After we receive and inspect the returned item, we will process the return or exchange. If approved for exchange, we will ship the replacement product to you promptly.
Refund Process
If you opt for a return instead of an exchange, and your request is approved, we will issue a refund to your original payment method within 5-7 business days after receiving and inspecting the returned item.
Valid Reasons for Return or Cancellation
You received the wrong item.
The item arrived damaged or defective.
The size or fit is incorrect (for ready-made products only).
Any other reasonable circumstances, which will be reviewed on a case-by-case basis by our team.
Refund and Cancellation Policy
Introduction
We understand that sometimes you may need to cancel an order or request a refund. We offer refunds and cancellations in cases where the reason is valid and reasonable.
Order Cancellation Terms
You may cancel your order at any time before it has been dispatched. Once the order has been shipped, cancellation requests cannot be processed. If your order has already been dispatched, you can request a return after receiving the item, following our return policy guidelines.
Refund Process
If your reason for cancellation or return is deemed valid, we will process your refund within 5-7 business days after the request is approved. Refunds will be issued to the original payment method. For returns, the item must be in its original condition—unused and with all original packaging—before a refund can be processed.
Valid Reasons for Return or Cancellation
You received the wrong item.
The item arrived damaged or defective.
The size or fit is incorrect (for ready-made products only).
Any other reasonable circumstances, which will be reviewed on a case-by-case basis by our team.
What If the Order Has Already Been Dispatched?
If your order has already been dispatched, you cannot cancel it. However, you may request a return once you receive the item if there is a valid reason. Once we receive the returned item and confirm it meets our return standards, a refund or exchange will be processed.
Shipping Policy
Introduction
We are dedicated to delivering your orders promptly and securely, ensuring you receive your products in excellent condition.
Estimated Delivery Time
To qualify for an exchange, items must be in their original condition—unworn, unwashed, and with all original tags and packaging. Proof of purchase is required for all exchanges. We reserve the right to refuse an exchange if the product shows signs of wear, misuse, or damage.
Exchange Process
To initiate an exchange, please contact our customer service team through our help page, and we’ll provide further instructions, including how to return the item. Once we receive and inspect the returned item, we will process the exchange.
Contact Us
For any questions regarding our Privacy Policy, Terms and Conditions, Exchange Policy, Refund and Cancellation Policy, or Shipping Policy, please don’t hesitate to contact us:
Email: [acecustomtailors@yahoo.com]
Phone: [ 502-432-4366]
Address: [3042 Bardstown Rd, Louisville, KY 4020]
We are always happy to assist you with any inquiries or concerns.